[01]
SUMVIA Policies
Clear Terms.
Better Experiences.
Find important information about tickets, cancellations, privacy, event participation, and general SUMVIA policies.
01
Ticket Policy
Every SUMVIA pass is issued to a named attendee and is valid for the full three days of the event unless stated otherwise. Passes include access to the sessions, spaces, and experiences listed for that tier at the time of purchase.
Badges must be worn at all times inside the venue. Lost badges can be reissued at registration with a valid photo ID. Passes may be transferred to another person up to seven days before the event by contacting our team.
02
Refund Policy
Passes may be refunded in full up to 30 days before the event. Between 30 and 14 days before the event, refunds are issued minus a 20% processing fee. Within 14 days of the event, passes are non-refundable but remain transferable.
If SUMVIA is cancelled or postponed, all pass holders will be offered a full refund or a transfer to the rescheduled dates.
03
Privacy Policy
We collect only the information needed to run the event: your name, email address, company, and pass details. We use it to issue your pass, send event updates, and improve future editions. We never sell your personal data.
Photography and video are captured throughout the event. By attending, you agree that you may appear in event media. You can request removal of specific images at any time by writing to us.
04
Terms & Conditions
By purchasing a pass you agree to these terms and to the policies on this page. The program, speakers, and schedule may change; we will always share updates with pass holders as early as possible.
SUMVIA is not liable for travel, accommodation, or other costs incurred by attendees in connection with the event.
05
Code of Conduct
SUMVIA is dedicated to a respectful, inclusive, and harassment-free experience for everyone, regardless of background, identity, or level of experience. We do not tolerate harassment in any form.
Attendees, speakers, partners, and staff who violate this code may be asked to leave the event without a refund. If you experience or witness anything that concerns you, speak to any member of the SUMVIA team.
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Still have questions?
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Write to hello@sumvia.com and a member of our team will reply within two working days.